Dispute resolution
Last updated: October 2026
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What it is
If you are a consumer and have a dispute with us that we cannot solve directly, you can turn to an alternative consumer dispute resolution body, under Portuguese Law 144/2015.
Body
CNIACC: National Centre for Consumer Conflict Information and Arbitration, www.cniacc.pt. [To be confirmed: the consumer arbitration centre for the registered area of the company, if any.]
More information
The full list of alternative dispute resolution bodies is on the Portuguese Consumer Portal, www.consumidor.gov.pt.
Complaints Book
You can also file a complaint in the electronic Complaints Book at www.livroreclamacoes.pt.